Refund policy

Market Place Return Policy

Welcome to Market Place Lifestyle! We take great pride in offering premium-quality products and outstanding customer service. To ensure transparency and clarity, we’ve crafted a simple and fair return policy to address any concerns you may have with your purchase.

Eligibility for Returns

At Market Place Lifestyle, returns are accepted for the following reasons:

  • Defective Products: Items with manufacturing defects such as misprints, damaged stitching, or faulty materials.
  • Incorrect Orders: If you receive an item in the wrong size, color, or design.

Please Note: We are unable to process returns for:

  • Buyer’s remorse or changes of mind.
  • Incorrect size selection by the customer (refer to our detailed size guides before purchase).
  • General wear and tear caused by regular use.

Return Window

  • You must initiate a return request within 30 days of receiving your order.
  • Any requests made after this period cannot be processed.

Conditions for Return

To ensure a successful return, the following conditions must be met:

  • The item must be unused, unworn, and unwashed.
  • It must be returned in its original condition, including all tags and packaging.
  • Proof of purchase (e.g., order number or receipt) must accompany the return request.

Refunds and Replacements

  • Refunds: For eligible returns, we’ll issue a refund to the original payment method, excluding shipping costs.
  • Replacements: For items with defects or errors, we’ll provide a free replacement and cover all shipping costs for the replacement item.

How to Initiate a Return

Follow these simple steps to initiate a return:

  1. Contact Us

    • Email us at [yourcustomeremail@domain.com] with:
      • Your order number.
      • A brief description of the issue.
      • Photos of the item (if the issue involves a defect or incorrect product).

  2. Return Approval

    • Once approved, we’ll provide detailed instructions on how and where to return your item.

  3. Return Shipping

    • For defective or incorrect products, Market Place Lifestyle will cover return shipping costs.
    • For other approved returns, customers are responsible for return shipping.

Non-Returnable Items

We are unable to accept returns or exchanges for:

  • Items marked as Final Sale.
  • Custom Orders (e.g., personalized designs or products).

Exchanges

We currently only offer exchanges for defective or incorrect items. Unfortunately, we cannot process exchanges for size or style changes.

Helpful Tips for a Smooth Shopping Experience

  • Use Our Size Guides: Each product page includes detailed size charts to help you select the perfect fit.
  • Accurate Photos and Descriptions: We strive to provide detailed product images and descriptions, so you know exactly what to expect.